Privacy Policy

PRIVACY POLICY

Le Petit Pible respect the importance of your privacy and we are committed to safeguarding your personal information. This privacy policy applies to our website(s), reservation services.
You are free to explore our website without providing any personal information about yourself. To provide our services, we must collect personal information from you and this policy outlines how we treat that personal information after it has been collected by our website, telephone or email bookings and any future digital services. By using our services, you consent to the practices described in this privacy policy. As privacy laws develop, so will our privacy policy and we encourage you to check this page from time to time so you are aware of any changes in how we gather and use personal information.

INFORMATION WE COLLECT

The information that we collect depends on how you use our services. We may collect all or some of the following information relating to you, and in the case of a holiday booking, other members of your party:

  • Names and contact address details including telephone number and email addresses
  • Other financial data such as IBAN number, SWIFT code and beneficiary name if it is necessary
  • Special requirements such as those relating to any disability or medical condition which you choose to disclose to us in relation to a holiday booking
  • Navigational information about your computer and your visits to our website(s) such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed

If making a holiday booking, you are responsible for ensuring that other members of your party are aware of the content of this privacy policy and consent to you acting on their behalf in all your dealings with us.

HOW WE COLLECT THE INFORMATION

 We will only collect personal information from you by specifically asking for it. This might be by email, telephone or an online website form and take place when;

  • You choose to subscribe to digital communications such as newsletters or email updates
  • When you speak to any of our team
  • Using cookies when you enter search preferences or use facilities such as the shortlist on our website(s)

WHAT WE DO WITH THE INFORMATION

We will never sell information to any third party. 

To fulfil our services, we will use this information to respond to enquiries and complete the contracts and general arrangements necessary to facilitate the holiday booking. It will also be used to send you notifications and communicate with you generally as required for the holiday, for example, from the point that you make an initial enquiry until the completion of your holiday. 

To facilitate holiday reservations, we may have to disclose some of your information to the providers of the services who constitute part of that reservation, such as property managers and housekeepers and any third party company offering you services at Le Petit Pible i.e. bicycle hire etc. These providers are obligated through our agreements with them to comply with this privacy policy. 

IBAN, SWIFT and other banking information is necessary when we are required to make payments to you. This information is processed via industry compliant secure commercial banking facilities. 

Compelled disclosure. We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. 

We may from time to time contact you with information specific to you, for which we believe that you would have a legitimate interest. For example, notification that Le Petit Pible is offering incentives for returning clients. If you do not wish to receive such information, you may ask us in writing not to receive it.

MARKETING COMMUNICATIONS

We would also like to store and use your personal details for future marketing purposes (emailing you a newsletter for example). We will offer you the opportunity to consent to these marketing communications when you use our various online services. If you don’t consent, you won’t receive any marketing communications.

SECURITY OF PERSONAL INFORMATION

We use security technology and procedures to help protect your personal information from unauthorised access, use or disclosure. When sensitive personal information (such as geo-location data) is collected on our website(s) and / or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

EXTERNAL LINKS

Our Websites provide links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This privacy policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

SOCIAL MEDIA

Our website(s) include social media features, such as the Facebook Like button and widgets.These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website(s). This privacy policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

REVIEWS

Customer testimonials and comments are posted to our website with the consent of the author or in a manner that does not disclose the identification of the author(s).

RETENTION OF PERSONAL INFORMATION

We retain personal information that you provide us as long as we consider it potentially useful in contacting you about our service, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described below.

CHOICE AND ACCESS TO INFORMATION

If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at Le Petit Pible, 16390 Montignac-le-Coq France or email enquiries@lepetitpible.

You can also choose not to provide us with some or all of the information we request, however as a result we may not be able to complete or fulfil our services to you.

Upon request we will provide you with information about whether we hold any of your personal information. If you provide us with your personal information, you have the following rights with respect to that information:

  • To review the information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in the information that you have supplied to us
  • To request that your information not be used to contact you
  • To request that your information be removed from any solicitation list that we use
  • To request that your information be deleted from our records

To exercise any of these rights, please write to us at Le Petit Pible, 16390 Montignac-le-Coq France  or email enquiries@lepetitpible.

We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.